Drug Addiction Hotline – Do not delete – Backup

Reaching out for help is the first step toward recovering from a drug addiction, but taking this step can be scary since it comes with so many unknowns. Fortunately, a drug addiction hotline can answer questions that you have about addiction treatment and put some of your fears at ease. Before you call, it can be helpful to learn more about what to expect when you contact a drug addiction hotline. 

What Is The Recovery Village Addiction Hotline?

An addiction hotline provides support and options for those who are using, abusing or addicted to drugs. Each hotline has its own charter and goals, but all are committed to helping end drug addiction.

The Recovery Village addiction helpline is led by helpful representatives awaiting your call. Many of our helpline operators and facility employees are also in recovery, so they can empathize and help you or a loved one navigate this journey comfortably.

Alcohol and drugs stripped everything away from me. I know I wanted to be heard. I felt like nobody understood, so it’s good to be able to say I do understand.

– Stephanie, The Recovery Village Helpline Operator, in recovery since 2013

Watch Stephanie’s Story

Why Should I Call The Recovery Village’s Hotline?

If you are seeking information about addiction treatment services for yourself or a loved one, The Recovery Village Hotline can offer you caring, confidential assistance. Our helpline staff members are standing by 24 hours a day, and we can provide you with information about our full range of treatment services. 

If you’re ready, we can also assist you with beginning the admissions process over the phone, allowing you to enter treatment and begin your journey toward recovery. Our hotline staff genuinely wants to see you recover, and your phone call is 100% free. 

Am I Addicted?

  • Experiencing strong drug cravings
  • Being unable to stop or reduce drug use, even if you desire to do so
  • Giving up other activities in favor of drug use
  • Having difficulty fulfilling responsibilities at work because of drug use
  • Continuing to use drugs, even when it causes problems in important personal relationships
  • Using drugs even though it is dangerous or contributes to a health problem
  • Experiencing withdrawal symptoms when not using drugs
  • Using larger quantities of drugs than intended or needing larger quantities to get the desired effect
  • Spending a significant amount of time using drugs


When Should I Call a Helpline?

If you or a loved one is experiencing a life-threatening situation, such as a drug overdose, please call 911 immediately. If you’re not in a life-threatening situation and are seeking treatment for addiction, it is time to call a helpline. Our 24-hour-a-day, 7-days-a-week drug addiction helpline is catered to people who are in this position, and we can provide you with information about available treatment options.

If I Call, What Questions Will They Ask?

When you call a helpline, staff will ask you questions to determine your situation and what level of assistance you are seeking. They will likely ask if you are safe before proceeding with the phone call. They will then ask questions regarding what type of addiction you’re living with (drugs, alcohol, multiple drugs, etc.) and whether you’re ready to start treatment. When you call our hotline, we will provide you with information about our treatment options and ask if one of them will meet your needs.

What Questions Should I Ask When Calling an Addiction Hotline?

When you call an addiction hotline, you might consider asking questions such as: What sort of treatment options do you have? What can I expect from addiction treatment? How long does addiction treatment last? Are there programs that my insurance will cover?

If I Call, Is The Conversation Confidential?

The Recovery Village’s 24-hour, toll-free drug addiction helpline is 100% confidential. In many cases, hotline calls are confidential, but some hotlines may have a policy of breaking confidentiality to contact local authorities in the case of an emergency. When contacting hotlines or other resources, we encourage you to ask the representative to answer any questions you have about confidentiality.

Can I Start the Rehab Process at the Time of My Call?

The purpose of our helpline is to find a thoughtful approach to recovery through our programs and services. So, if you call our drug helpline, the answer is an emphatic “Yes!” You can certainly start your rehab, detox or recovery process at the time of your call. Our helpline staff can begin the admissions process with you so you can begin treatment promptly. Our helpline staff can assist you with beginning a treatment program at The Recovery Village Columbus. National hotlines will typically ask questions to get a better understanding of your situation and then direct you to local resources.