Picking up the phone is the best way to start the process of detox and rehabilitation.
Often the barrier to making that call is the unknowns that go along with it. To help overcome such hesitation we’ve provided answers to some common questions below.
The Recovery Village addiction helpline is led by helpful representatives awaiting your call. Many of our helpline operators and facility employees are also in recovery, so they can empathize and help you or a loved one navigate this journey comfortably.
“Alcohol and drugs stripped everything away from me. I know I wanted to be heard. I felt like nobody understood, so it’s good to be able to say I do understand.”
– Stephanie, The Recovery Village Helpline Operator, In Recovery Since 2013
Watch her story
Your call is free and the conversation is 100% confidential. Our drug and alcohol hotline is always available to you or a loved one 24/7/365. Call us today and join the over 20,000 others we’ve helped into recovery.
An addiction hotline provides support and options for those who are using, abusing, or addicted to drugs. Each hotline has its own charter and goals, but all are committed to helping end drug addiction.
First and foremost, if the situation is life-threatening please call 9-1-1 immediately.
While helplines on a national level can provide valuable assistance, it is only local emergency resources that can properly assess and take action when there is immediate danger of harming oneself or others.
If it is not a life-threatening emergency, the time to call is when the addict or loved one realizes it is time to take action toward rehabilitation and recovery. Our 24-hour-a-day, 7-days-a-week drug addiction helpline is there for those in such a position.
A helpline or hotline will focus first on the immediate situation and condition of the individual addicted to a substance as well as those in their presence. The most important point is to establish that all parties involved are safe.
The Recovery Village’s 24-hour, toll-free drug addiction helpline is 100% confidential.
When calling any of the national resources below we encourage you to ask them to answer any questions you have about confidentiality.
The purpose of our helpline is to find a thoughtful approach to recovery through our programs and services. So if you call our drug helpline, the answer is an emphatic “Yes!” You can certainly start your rehab, detox, or recovery process at the time of your call. The national hotlines below assist in understanding the situation and determining what help they can offer as well as where they can direct those in need to get proper treatment.
In the United States, 9-1-1 is the emergency telephone number to dial to get immediate response from local resources. If the situation is life-threatening, you need to dial 9-1-1 immediately.
The National Poison Control Center
Offers a free, confidential service where you can speak to poisoning professionals (including cases involving drugs, including heroin, and/or alcohol).
National Suicide Prevention Lifeline
The National Mental Health Association
Substance Abuse and Mental Health Services Administration (SAMHSA)
SAMHSA’s national hotline offers free referral and information services for those facing mental illnesses or substance use disorders.